otrs2 3.1.7+dfsg1-4 (armhf binary) in ubuntu quantal

 OTRS is an Open source Ticket Request System (also well known as
 trouble ticket system) with many features to manage customer telephone
 calls and e-mails. The system is built to allow your support, sales,
 pre-sales, billing, internal IT, helpdesk, etc. department to react
 quickly to inbound inquiries. For a detailed documentation see package
 otrs-doc-en or otrs-doc-de.
 .
 This package ships version 3 of OTRS.