otrs2-doc-en 20120224-1 (i386 binary) in ubuntu quantal

 OTRS is an Open source Ticket Request System (also well known as trouble
 ticket system) with many features to manage customer telephone calls and
 e-mails. The system is built to allow your support, sales, pre-sales,
 billing, internal IT, helpdesk, etc. department to react quickly to
 inbound inquiries.
 .
 This package contains the documentation for otrs2 in English language.