otrs2 5.0.7-1 (amd64 binary) in ubuntu xenial

 OTRS is an Open source Ticket Request System (also well known as
 trouble ticket system) with many features to manage customer telephone
 calls and e-mails. The system is built to allow your support, sales,
 pre-sales, billing, internal IT, helpdesk, etc. department to react
 quickly to inbound inquiries.
 .
 This package ships version 5 of OTRS.